What's new in Loop

Experience updates

• You can now filter conversations with a real engagement filter, making it easy to spot two-way contacts quickly in your inbox.
• Inbox search is now enhanced with server-side wired functionality, allowing for smoother text searches and better organization by sorting needs-reply conversations.

Bug fixes

• We've fixed the compose prompt in reengage mode to ensure it accurately enumerates allowed claim slots, avoiding any non-factual phrases.

Bug fixes

• We fixed a crash issue in conversations related to empty or invalid timestamps, so your pages should now load smoothly without interruptions.
• Improvements in the replies process include guardrails for human-in-the-loop replies, making sure confirmations and notifications are reliable, and ensuring replies are durable.
• Voice loops are now more stable, addressing timing issues and ensuring voice-targeted loops enroll correctly without silent skips or unexpected timeouts.
• Goal links in Instagram loops are now better integrated, visible in the composer, and link handling is more robust with unconditional URL sanitization on Instagram egress.
• We've resolved issues with non-cadence loops generating unnecessary email schedules, ensuring smoother execution of agentic Instagram loops.

New features

• We've released a new create-page experience in the studio. It includes a Library tab, a format-first start page, and auto-edit features for your website.

Bug fixes

• We fixed an issue with reference tiles in the studio being compressed improperly, and now they appear correctly. Also, you'll notice that character chips now default to 'Me'.
• Deep-link queries are now preserved when you're logging in, so you won't lose your place when accessing specific parts of Loop.

New features

• Loop now supports deep-linking into specific threads on the SSO verify landing with /studio?thread_id= links, making it easier to navigate directly to relevant conversations.
• We've introduced tracked short links for emails. Loop will mint /r/{code} links at send time, allowing click-tracking so you can see which content resonates.
• Re-engagement workflows are now enhanced with new capabilities. You can leverage a HubSpot re-engagement cadence route, plus new Gmail transport options with echo suppression.
• Discover brief extraction and segment classification improvements to better tailor your re-engagement efforts.

Experience updates

• You’ll notice smoother re-engagement operations with new scan cron operations, gates, claim handling, and enrollment improvements.

Bug fixes

• We've fixed an issue with inbound replies being attributed incorrectly to stale conversation loops; they will now be attributed to the active loop.
• Various fixes across re-engagement to ensure consistent operations, including better handling of dial caps, link rewrite hardening, and more robust verbatim gates.

New features

• Loop stories now have new surfaces including a banner, journey map, and a per-day chart, providing you with a clearer picture of your outbound loops. You can also set a daily cap and run a delivery simulation to better plan your strategies.

New features

• You can now enhance your loops with hyper-personalized previews and steer them directly in the wizard, offering you greater control over the customization process.
• Our Studio now features a roleless multi-image composer, letting you work with multiple images at once without needing to pick a style or character.
• We've introduced AI-driven writing styles and the ability to fetch product details directly from a URL, helping you craft content more efficiently.
• Our new durable dial queue in Voice allows for live tuning of call pacing per trunk, making it easier to manage your outbound voice loops.

Bug fixes

• Your credits display and sent badge are now accurately reflecting data with updated pricing copy, ensuring transparency in your Loop usage.
• We've resolved an issue with the Studio where images pasted into the prompt box and the attach popover now close as expected after upload.
• The creation process is now smoother with prefetching improvements that prevent bundle loading delays when opening the Studio.
• We've fixed a race condition in outbound loops to prevent duplicate sends during confirm timeouts.

New features

• The Loop detail page now provides live visibility into send health with a timer, held banners, and send events right in the timeline.
• We've added a new Writing Styles editor with a 3-segment rail to help refine your content easily.
• Loop now includes a unified products list to help manage your offerings more effectively.

Experience updates

• The composer in the studio is now smoother with bug fixes—sessions persist as expected, drag-and-drop is more reliable, and style selection is clearer.
• We've enhanced inbound email handling to match senders more effectively, eliminating unknown sender errors.

Bug fixes

• Fixed a bug where the email tool was incorrectly marking messages as 'queued' when they were actually dropped.
• Addressed issues in the cadence engine to ensure synchrony between daily check-ins and actual outcomes.
• Resolved loopholes in the currency provenance display to improve data integrity across loops.

Experience updates

• When you disconnect from Instagram, you'll now see a clear "Disconnecting…" state, making the process more transparent.

New features

• You can now sign in using Google and receive email OTPs for added security, making it easier to access your Loop account.
• We've added a Knowledge section where you can find and manage context groups, complete with navigation and content flows like docs, notes, and links.
• Introducing a 'Stay in Loop' page featuring challenge terms and fair-play guidelines, helping you stay informed and compliant.

Experience updates

• We've improved the Instagram disconnect flow to clearly surface any failures and automatically refresh Settings.
• The Knowledge page no longer has horizontal scrolling, offering a cleaner viewing experience.

Bug fixes

• Fixed an issue with SIP dial failures so Loop stops trying dead numbers and properly alerts you.
• Resolved a problem where completed loops would leave leads stuck; they now resume engagement as expected.
• Instagram direct messaging is now more reliable with error 422 fixed and channel connections reconciled.
• The campaigns page in the admin dashboard now properly paginates, allowing you to see beyond the first 50 entries.

New features

• Instagram inbox now displays a sync-status banner, helping you keep track of what's up to date.
• CSV import gets a completion card and shows an honest total of progress, ensuring you know exactly what's happened.

Experience updates

• We've stopped timing out the async Topmate refresh during onboarding, letting the process finish smoothly without interruptions.

Bug fixes

• Fixed the progress tracking for CSV imports to show an accurate denominator, so you can trust the progress bar.

New features

• You can now generate research-backed sequences with a prominent new CTA, making it easier to bring data-driven insights into your loops.
• We've introduced quirky 'did-you-know' facts alongside research-only sequences, adding a unique touch to your outreach.

Experience updates

• In the wizard, the step-3 launch gate is now softened to better balance first-touch engagements, enhancing your initial interactions.
• The email writing process in step-4 of the wizard is now automatic, removing the need for an extra click and streamlining your workflow.
• The funnel is now the default setting when hyper-personalization is off, keeping your loops focused and factual.
• Our mobile experience got a boost with a cleaner loop-creation form layout, especially optimized for 360px screens.
• Voice calls now consider the context of prior calls and emails, bringing a richer continuity to your conversations.

Bug fixes

• On smaller screens, fields in the wizard now sit directly on the canvas for a more streamlined appearance.

New features

• You can now use the Communication tab in a channel-aware way, making it easier to keep track of conversations specific to each channel.
• Our wizard now lets you see previews per channel and you can even edit the voice schedule directly on step 3.

Experience updates

• The onboarding wizard got a makeover with a new 4-step split that makes setting up channels and reviewing your loops much clearer.
• We've nailed down that elusive copy in your funnel headlines by using a shared dictionary for more contextually relevant details.
• We're offering persistent status updates on import tasks across screens so you're always in the loop about what's happening.
• The 'Review' step in our wizard is now freshly renamed to 'Channels' to better reflect its purpose.
• Visual improvements make the onboarding wizard's navigation flow much smoother with a revised stepper and more intuitive use of space.

Bug fixes

• Those stubborn 'suppressed' statuses are now distinct from 'Unsubscribed' in your loop details, providing clearer insights.
• We've enhanced the onboarding flow by ensuring pending channels save when you leave the page, so no progress is lost.
• Say goodbye to confusing dead panes in the wizard—step 3 is now a focused, single-centered column.
• Your pricing modal will no longer refer to 'campaigns'; we've updated it with current terminology.
• A few small fixes make sure that your imported lists and channels stay attached and functioning just as you expect.

Bug fixes

• We fixed an issue with scrolling in the loop dialog, making sure you can easily work with your loops even if you have several listed. Additionally, we now enforce a cap of five loops to keep things manageable.

New features

• You can now kickstart your loops using start-from-a-template recipes. It's a quicker way to get your conversations rolling.

Bug fixes

• Fixed an issue with Instagram where egress identity wasn't being resolved. Your conversations should now connect smoothly without those pesky errors.

New features

• You can now see detailed analytics and take direct action within each loop conversation, helping you make informed decisions quickly.
• We've added the ability to easily disconnect and reconnect your managed Voice and WhatsApp channels, giving you more control over your communication tools.

Bug fixes

• We've fixed an issue with the Automations Dashboard that was causing build errors, ensuring a smoother setup process.

Bug fixes

• In automations, we fixed the labeling glitch. You'll now see a consistent single create label and one orange bow per view across your setup.

New features

• We've reworked the loop creation funnel with a new entry screen, centered steps, and email card options to enhance your experience right from the start.

Experience updates

• Voice and WhatsApp channels now appear as 'Managed by Loop' in your settings, offering a more cohesive and forward-looking setup experience.

Bug fixes

• We've polished the Instagram Automations panel to ensure it speaks your language and unifies under one persona for clarity.
• Catch-all Direct Message rules now come with alerts in both directions when they conflict with Loop, helping you troubleshoot smoother.
• Fixed a bug that handles errors correctly on the launch of channels not yet available on your plan, giving clear messaging instead of confusion.
• Resolved an issue in Instagram interactions where user IDs were not processed correctly, ensuring your outreach goes without a hitch.

Bug fixes

• We've resolved three silent failures in your automations—now you'll get clearer notifications for connect timeouts, canceled plans, and conflict resolutions.
• Inline link validation in the campaign dialog is now fixed, so no more silent-disable when creating campaigns.

Bug fixes

• We resolved an issue where some conversations were getting held up unexpectedly. Everything should flow smoothly now.

Bug fixes

• Fixed an issue with the automations per-row toggle lockout and improved the routing description.

New features

• Instagram has now been integrated as a first-class channel, and you can enjoy the full lifecycle for IG agents including creation, editing, and goal management.
• We've expanded your ability to edit and control conversations with a unified IG inbox under the Conversations tab.
• Our onboarding experience now allows creators to view Topmate bookings and earnings right on their card, making your setup process even more comprehensive.

Experience updates

• The loop creation wizard has received plan-awareness enhancements to gently nudge you about upgrades and ensure you're exploring the most tailored plan options.
• Instagram's integration extends to campaign wizards where you’ll see an Instagram toggle, mirroring WhatsApp options.
• You'll notice polished copy and layout adjustments across the wizard steps and dashboard for a smoother visual flow.

Bug fixes

• Fixed issues in the billing section that caused errors during plan changes; you can now manage your billing with ease.
• Resolved a problem with onboarding where creators faced a dead-end due to Topmate dependencies.
• The email Conversations section has been updated to reflect accurate thread content without ghost-sending failed replies.

New features

• Run a Loop over email and voice — set one goal, and Loop is handling the outreach, the follow-ups, and the booking.
• Follow every reply in Conversations, with People and Bookings tracked right alongside.

Experience updates

• Take over any conversation in one click whenever you'd rather reply yourself.
• A deliverability view shows your bounce rate, so your sends keep landing in the inbox.

Bug fixes

• Loop now steps back the moment someone asks to stop — no more messages after an opt-out.